GENERAL CONTRACT CONDITIONS
Information prior to the contractual process
This website www.sara.es is property of Rochi Daryanani Arias with NIF 36574171P and tax address Calle Call, 10 – Tienda SARA - 08002 - Barcelona
The General Contracting Conditions regulate the distance selling relationship between Rochi Daryanani Arias and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
Rochi Daryanani Arias reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, Rochi Daryanani Arias reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it considers it appropriate, announcing them in a timely manner.
The purpose of the website is to advertise and offer ITEMS FOR THE MANUFACTURING OF JEWELRY.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or client you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal and legal capacity necessary to access the Rochi Daryanani Arias websites and contract through them.
To purchase our products, you can go to the corresponding section of our online store.
It is an essential requirement that you register as a website user to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the provisions of current regulations on Protection of Personal Data, Rochi Daryanani Arias informs users that the personal data collected during the registration process and subsequent purchase will be entered into a file under its responsibility, with the purpose to process said actions by the user and manage subsequent actions derived from them. Likewise, Rochi Daryanani Arias informs of the possibility of exercising the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data by writing to the address Calle Call, 10 – Tienda SARA - 08002 - Barcelona or via email firstname.lastname@example.org.
As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have consent to use it in order to build loyalty in the relationship between the parties.
During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and cannot transfer them to another. You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your orders. This is only a consultation section, but its management is allowed, and the user can delete those records that he considers not necessary to view.
Once the purchase process is completed, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours of completing your order, contact Rochi Daryanani Arias at customer service phone number 933010876 or by email at email@example.com.
All the contents of the website are in Spanish and English.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
Offer and validity
In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.
In compliance with current regulations, Rochi Daryanani Arias offers information about all items for sale, their characteristics and prices. However, Rochi Daryanani Arias reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.
Essential product features
The products offered in our online store incorporate a photograph and their essential characteristics; this is the information obtained from the manufacturer itself. The color of the product, visible in the photograph, is not binding. The same is identified in the characteristics.
Rochi Daryanani Arias is responsible for any lack of conformity of all products offered on the website during a period of two years from delivery. Rochi Daryanani Arias has an after-sales service, during the indicated period, the customer can go to the Rochi Daryanani Arias establishment, to the after-sales service, by email to firstname.lastname@example.org or to the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 933010876 or by email email@example.com.
All products indicate the sales price in Euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated (IGIC or IPSI).
Delivery and transportation costs
Rochi Daryanani Arias only makes shipments in the Peninsula and Portugal through SEUR, charging €7 (VAT included) for packages of up to 10 kilos, these shipments are delivered in 24 or 48 hours. For the Balearic Islands and the Canary Islands, shipments are also made by SEUR, but the shipping cost is higher, depending on weight and destination island. Shipping prices are calculated at the time and the customer is always informed of them. Shipments outside of Spain are always by CORREOS, they are also charged according to weight and country of destination, and the customer is informed of the cost and approximate delivery time.
Payment methods and order execution
The customer may ONLY pay the amount of their order by bank transfer or deposit into our account. Once the deposit is firm, the order will be sent.
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Rochi Daryanani Arias undertakes to send the order within a maximum of approximately 24 hours, starting from the day following the order.
The availability of products offered by Rochi Daryanani Arias may vary depending on customer demand. Although Rochi Daryanani Arias updates the stock periodically, the product requested by the customer could be out of stock at that time. In case of non-execution due to unavailability, Rochi Daryanani Arias will notify the client by phone call or email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 3 days. Rochi Daryanani Arias may give the double option of: supplying the customer, without a price increase, with a product with similar characteristics, or paying the sums paid for the canceled order. Rochi Daryanani Arias is committed to making this payment in a short period of time.
Returns and claims
The buyer may exchange any product purchased if it has not been opened or manipulated, for another of equal cost, within a maximum period of 3 months.
For any Claim you can contact us by telephone at 933010876, or by email at firstname.lastname@example.org, or by sending your letter to our postal address Calle Call, 10 – Tienda SARA - 08002 – Barcelona.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
The customer must return or deliver the product directly to Rochi Daryanani Arias, at the address Calle Call, 10 – Tienda SARA- 08002 - Barcelona, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the return is formalized.
If we have sent the wrong product, we will pay the shipping costs. If, on the other hand, the error was made by the customer, he or she will be responsible for the shipping costs.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transportation, please ensure that the package is properly protected and sealed. Once received/s, we will check their status. As soon as we verify that both the item(s), as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
The reimbursement of the amounts received by the client will be made using the same payment methods used by the client, as long as it has not been provided otherwise.
Rochi Daryanani Arias may withhold the refund until the product has been received, which is the reason for return.
In the event of unjustified delay on the part of Rochi Daryanani Arias, regarding the return of the sums paid, the client may claim double the sums paid. of said amount.
Return of defective product.
Rochi Daryanani Arias will be responsible for the costs of the return.
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing Rochi Daryanani Arias of the reason for return through any of the means provided in these contract conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
Rochi Daryanani Arias undertakes to assume the cost of the return and to replace the product with a new one in accordance with conditions accepted at the time of sale.
If the client wishes to file a claim, the Rochi Daryanani Arias establishment is located at Calle Call 10 -Tienda SARA - 08002 - Barcelona or through the email email@example.com.
Likewise, Rochi Daryanani Arias reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. Rochi Daryanani Arias is based in Barcelona, Spain.